RESERVATION POLICIES
Reservation can be made either by online or phone to 01782 629664 . Reservation through online are handled in the order they are received. Last-minute reservation less than 2 hours prior to the arrival time is accepted by phone only.
 
We do welcome walk in guests and will accommodate them as much as possible.
 
LARGE PARTY POLICY
We request a deposit of £5 per person, for group of 10 and above especially on Friday and Saturday Night, because we are  reserving a table and therefore making it unavailable for other customers.
Unfortunately, we have had experiences in the past where we have held tables for larger parties and no-one has ever arrived -
it is not fair on our other diners that we have to turn them away because we are fully booked.
 
Also to ensure that your food come out on time, we generally require that large groups either choose from our set menu or pre-order.
If you cannot get the preorder from your guests, we highly recommend to order from our set menu. Our set menus are in place to ensure we can cater for your party and also the rest of the restaurant at the same time, there are so many different possible combinations on our menu that if we didn't have a set menu for larger groups, our service for both you and our other customers would not be at the standard we expect.
CANCELLATION POLICY FOR LARGE PARTY
More than 48 hours notice is required for cancellations, when 50% of the deposit will be refunded.
If cancellations are made within 48 hours of the booking, no deposit will be returned.
If you wish to reschedule your booking to a later date and give more than 48 hours' notice, we will happily transfer your deposit to the rescheduled date.
HOW TO PAY YOUR DEPOSIT
- By Cash, in person to our restaurant.
- By Credit of Debit Card (over the phone or in person)
- Bank transfer, we kindly ask all BACS transfer to be received no later than 2 week before the booking date.
- Sorry, we cannot accept cheques.
Deposit must be paid no later than 2 weeks before the date of reservation (the date of the dinner)
This deposit will be redeemed against your final bill.

 

30 - 32 High Street, Newcastle-under-lyme

Staffordshire, ST5 1QL

Tel:  01782 629664

Email: info@artofsiam.co.uk